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Stop calling.
Start confirming.

FlexyWork AI is the AI operations brain for shift-based workforces. We automate the calls, confirmations, and paperwork coordinators drown in — lifting shift confirmation rates from 55% to 95%+ without a human touching the phone.

See how it works

Live · Outbound CallFlexiConfirm · Sarah M · Shift #48291 · 00:23

AIHi Sarah, this is FlexyWork confirming your shift tomorrow at 6am at The Shard. Press 1 to confirm…

Built for security · cleaning · events · hospitality · healthcare staffing

01 — The Problem

Workforce ops still runs on manual phone calls.

Staffing, security, cleaning, events, hospitality. Your coordinators don't have an ops problem — they have a phone problem. And it's bleeding margin, every shift, every week.

40hrs/wk

A single coordinator loses reconfirming shifts and chasing no-shows.

55%

Typical manual shift confirmation rate. The rest is guesswork until morning.

22%

No-show rate when confirmations fail. Rebooking happens under pressure.

£50k+

Per-contract admin waste per year. Scales linearly with headcount.

Monday, 4:47pm. A coordinator has 180 shifts to confirm for tomorrow. They'll get through maybe 60. The rest go to voicemail, or unanswered. Nobody knows who's actually showing up until 5am when the supervisor calls in panicking.

Meanwhile the inbound line is ringing constantly — "what time's my shift?", "where do I report?", "can I swap?" Every call breaks the coordinator's focus for the next 10 minutes.

On site, supervisors fill paper attendance sheets, photograph them on WhatsApp, and someone in the office spends eight hours a week manually cross-checking them against payroll.

Pending Confirmations · 16:47180 shifts

Sarah M.Shift 06:00 — The ShardNo answer

David R.Shift 07:00 — Canary WharfVoicemail

Priya K.Shift 08:00 — Heathrow T5Retry manually

Joel T.Shift 06:30 — King's CrossNo answer

Amira S.Shift 09:00 — WestfieldVoicemail

+ 131 more—Queue

02 — The Solution

Three AI modules. One operations brain.

FlexyWork AI sits on top of your existing workforce system — Timegate, Deputy, Quinyx. No rip-and-replace. Live in weeks, not quarters.

/01

FlexiConfirm AI Outbound

An AI voice agent calls every staff member 24–48 hours before their shift. Natural conversation or DTMF touch-tone. Captures declines with reasons. Falls back to SMS or email if unanswered.

Target: 95%+ confirmation vs the 55% manual baseline.

Outbound Call · Sarah M.CONFIRMED

AIHi Sarah, this is FlexyWork confirming your 06:00 shift tomorrow at The Shard.

AIPress 1 to confirm, 2 to decline, or just say yes.

SarahYes, I'll be there.

AIPerfect — confirmed. See you tomorrow.

✓Logged · 23s · Dashboard updated

/02

FlexiAssist AI Inbound

A 24/7 support line. Staff call with questions — "what time?", "where?", "can I swap?", "I'm running late". The AI verifies identity, answers from live shift data, and escalates only what humans need.

Coordinators stop being interrupted 50+ times a day.

Inbound Call · +44 7··· ··42RESOLVED

CallerHi, I'm David. Where am I working tomorrow?

AILet me verify — can you confirm your date of birth?

DavidMarch 14, 1992.

AIThanks David. You're at Canary Wharf, East Entrance, 07:00 start. Supervisor is Amira — I'll text you the postcode.

✓SMS sent · 41s · No escalation

/03

VerifyWork AI OCR

Supervisors photograph completed paper attendance sheets and send via WhatsApp. OCR extracts names, hours, and exceptions with confidence scoring. Low-confidence fields flag for human review — everything else auto-populates the dashboard.

Eight hours of payroll cross-checking → a 30-minute review.

Attendance Sheet · Shift #48291PARSED

📄
Paper sheet
via WhatsApp

NameSarah Morgan98%

In05:5896%

Out14:0294%

Noteslate break?72%

Sig✓ Present99%

Every shift runs a deterministic finite-state workflow — idempotent, auditable, human-escalated by default.

PENDING→CALLING→CONFIRMED·DECLINED·NO_ANSWER→SMS_SENT→FINAL

04 — What's inside

Six capabilities. Zero migration project.

Automated shift confirmation calls

AI voice agent calls 24–48 hours pre-shift. Conversational or DTMF. SMS fallback when unanswered.

55% → 95%+ confirmation

24/7 inbound staff support line

Handles "what time?", "where?", "I'm running late." Verifies identity. Escalates only what humans need.

–50 interruptions / coordinator / day

Paper-to-dashboard OCR

WhatsApp a photo of the attendance sheet. AI extracts names, hours, exceptions — with confidence scoring.

8 hrs → 30 min payroll review

Real-time manager dashboard

Live confirmation status, staffing-risk alerts, incident escalation, historical no-show analytics.

Reactive → Proactive

Sits on top of your existing system

Works with Timegate, Deputy, Quinyx, and most workforce management platforms via API or CSV.

Live in weeks, not quarters

Built-in audit trail & compliance

Every call, confirmation, and escalation is timestamped and logged. ERA 2025-ready by default.

Compliance as a byproduct

05 — Works with

Timegate

Deputy

Quinyx

Bizimply

Planday

+ CSV / API

Public Beta · Limited access