Terms of Use

1. Acceptance of Terms

By accessing or using FlexyWork AI's services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Service Description

FlexyWork AI provides AI-powered voice workflow automation services, including:

• Standard IVR (Interactive Voice Response) call routing systems
• AI Voice Agents for natural language call handling
• Staff scheduling and shift confirmation automation
• SMS and voicemail fallback services
• Analytics and reporting dashboards

3. Account Registration and Security

Account Requirements

• You must be at least 18 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access

Prohibited Uses

You agree NOT to:

• Use the service for any illegal or unauthorized purpose
• Transmit spam, harassment, or unsolicited communications
• Impersonate any person or entity
• Interfere with or disrupt the service
• Attempt to gain unauthorized access to our systems
• Use the service to make robocalls in violation of applicable laws

4. Billing and Payments

Subscription Fees

Subscription fees are billed monthly or annually in advance. Prices are available upon request — please contact us for details.

Usage Costs

In addition to subscription fees, you will be charged for:

• Call minutes: ~£0.01/minute
• SMS messages: ~£0.005/SMS
• AI processing (AI Agent plan): ~£0.05/minute additional

Refunds

Subscription fees are non-refundable. Usage costs are charged based on actual consumption and cannot be refunded.

5. Data Ownership and Privacy

You retain all rights to your data (call recordings, transcripts, staff information).

• We will not sell your data to third parties
• We may use anonymized data to improve our AI models
• You can export or delete your data at any time
• See our Privacy Policy for full details

6. Service Level and Availability

We strive to maintain 99.9% uptime for our telephony services, but we do not guarantee uninterrupted access.

We reserve the right to:

• Perform scheduled maintenance (with advance notice)
• Suspend service for emergency maintenance
• Modify or discontinue features with reasonable notice

7. Regulatory Compliance

GDPR Compliance

FlexyWork AI is GDPR-compliant. If you process personal data of EU/UK residents, you are responsible for:

• Obtaining proper consent for recording calls (if applicable)
• Providing privacy notices to your staff and callers
• Maintaining records of processing activities

Telephone Regulations

You are responsible for complying with all applicable telephone regulations, including:

• UK Ofcom rules and regulations
• Do Not Call registry compliance (if applicable)
• TCPA compliance (for US calls)
• Recording consent laws in your jurisdiction

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We provide the service "AS IS" without warranties of any kind
• We are not liable for missed calls, incorrect routing, or AI transcription errors
• Our total liability is limited to the amount you paid in the past 12 months
• We are not liable for indirect, incidental, or consequential damages

9. Termination

By You

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period.

By Us

We may suspend or terminate your account if:

• You violate these Terms of Use
• Your payment fails
• You use the service for illegal purposes
• We are required to do so by law

10. Changes to These Terms

We may update these Terms of Use from time to time. We will notify you of material changes by email or through our service. Your continued use of FlexyWork AI after changes constitute acceptance of the updated terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

12. Contact Information

For questions about these Terms of Use, please contact: