Privacy Policy

Introduction

At FlexyWork AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI voice workflow automation services.

Information We Collect

Account Information

When you register for FlexyWork AI, we collect:

• Name and email address
• Company name and business details
• Phone number (for account verification)
• Billing information (processed securely through third-party payment processors)

Call Data

When you use our voice automation services, we collect:

• Phone numbers (caller and recipient)
• Call recordings and transcripts (when enabled)
• Call duration, timestamps, and outcomes
• Voice interactions with AI agents
• SMS message content (when using SMS features)

Usage Analytics

We automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and features used
• Performance and error logs

How We Use Your Information

We use the collected information to:

• Provide and improve our voice automation services
• Process and route calls according to your configurations
• Train and improve our AI models (with anonymized data)
• Send service notifications and updates
• Process billing and payments
• Provide customer support
• Comply with legal obligations
• Detect and prevent fraud or abuse

Data Sharing and Disclosure

We share your information with:

Service Providers

• Twilio: Our telephony infrastructure provider
• Cloud hosting: Secure data storage and processing
• Payment processors: Stripe for billing (they never see your call data)
• Analytics providers: To understand service usage and performance

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for call data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Strict access controls and authentication
• Secure data centers in the UK and EU

Your Rights Under GDPR

If you are in the EU/UK, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

Cookies and Tracking

We use cookies and similar technologies to improve your experience. See our Cookie Policy for more details.

Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations:

• Active account data: retained while account is active
• Call recordings: 90 days (or as configured by you)
• Billing records: 7 years (tax compliance)
• Anonymized analytics: indefinitely

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of FlexyWork AI after changes indicates acceptance of the updated policy.

Contact Us

For privacy-related questions or to exercise your rights, please contact: