Privacy Policy

Data we collect

• Contact details (name, phone number, email) for customers and callers.
• Call metadata (time, duration, direction) and optional call recordings/transcripts.
• Usage data and analytics about how the service is used.
• Billing and account information for customers.

How we use data

We process personal data for purposes including:

• Delivering the telephony service (making/receiving calls, sending SMS).
• Transcribing calls and producing analytics to improve service quality.
• Billing, support, and account administration.
• Legal and compliance reasons where required.

Retention

We retain call metadata for billing and audit purposes. Recordings and transcripts are retained by default for a configurable period (for example, 30–90 days) unless the client requests longer retention. Clients may export data and request deletion according to applicable law.

Lawful basis & rights

For processing personal data we rely on legitimate interests or consent depending on the use-case. Individuals have rights to access, correct, and request deletion of their personal data. To exercise rights contact: [email protected].

Data security

We use industry-standard measures to protect data in transit and at rest. We limit access to personal data and work with subprocessors (e.g., Twilio, SynthFlow) that provide appropriate safeguards and contractual commitments.

International transfers

Our providers may process data outside the UK. Where relevant we use standard contractual clauses or rely on provider assurances to ensure lawful transfers.

Contact

Data protection enquiries: [email protected]